Thursday, 21 March 2013

The iPhone tops J.D. Power satisfaction rankings -- again

It's the ninth consecutive time that Apple's iPhone has led all alternative smartphones in client satisfaction. Samsung wasn't No. 2, however it absolutely was shut.

Apple's iPhone satisfaction streak is alive and well.

J.D. Power and Associates today released its rankings of the foremost popular smartphone vendors. And for the ninth-consecutive time, Apple took the highest spot with a score of 855 out of 1,000. Back in september, when J.D. Power last conducted a study on smartphone customer satisfaction, Apple scored 849.

The second-place smartphone seller in the latest J.D. Power survey was Nokia, rating a 795. Samsung came in a close third at 793, followed by Motorola and HTC with 792 and 790, respectively. the average vendor score was a 796 -- a so much cry from BlackBerry's lowly 732.

J.D. Power's findings are based on customer experiences with specific product. during this case, customers said that smartphone performance was their most significant metric, followed by a device's style and features. simple operation was conjointly necessary in their evaluations.

In addition to smartphone rankings, J.D. Power gleaned some interest data from smartphone customers, discovering that seventeen percent of them have practised a software or hardware malfunction. Those people conjointly pay a median of 115 minutes per week exploitation social-networking apps on their devices.

One alternative tidbit from the J.D. Power survey: among ancient mobile phones, LG was the leading vendor with a score of 719. Nokia came in second place with a score of 714.

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